Returns and Refund Policy

10 Day Money Back Guarantee:
We know that you will love Jump’s products and we fully stand behind their quality. If, however, for any reason, you don’t agree, email us at info@Jumpskin.com, or chat with us. If you are not satisfied, you may return the products within 10 days of order date. Products must be returned in original packaging including Jump’s kit box. Upon receipt, we will issue refund. We will not accept any product return after this 10 day window. We do not provide shipping labels. You are responsible for all shipping costs for all returns.

Please note, Jump skincare reserves the right to refuse returns, reshipments and refunds.

No returns on sale items and or gift cards.

Refusal of delivery policy:

Beware refusal of a delivery comes with a cost called a restocking fee. Refused delivery will incur a 25% restocking fee on total order and outbound shipping will not be refunded. Please allow up to 5 business days for your refund to appear once we processed the return. PLEASE BE ADVISED THAT REFUSED OR UNCLAIMED INTERNATIONAL ORDERS WILL NOT BE REFUNDED.

Damages or exchanges:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 In the unlikely event that a product arrived damage, the customer must contact customer service within 48 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email.

If any questions, please contact customer service at info@jumpskin.com. 

For Damaged items: 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.