Free standard shipping & handling on all domestic orders within the USA.

For our international customers, it is a $19.95 flat fee for all international countries we ship to.

Good things are worth a few days wait. The processing time for most orders is immediately but some days and times it may take up to 48-72 hours to get shipped. After your order has been shipped,delivery time within the United States is 5-7 business days, and 14-30 business days internationally.Please keep in mind that during holidays or limited edition launches and restocks, this time may vary.

Jump Skincare is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States.

Jump Skincare is only available here, online, at our website www.Jumpskin.com.

Fortunately We Havent Had Any Delays Due To Covid. With This Second
Wave, However, It May Happen. If Jump Learns That There Is Going To Be A
Delay, We Will Contact You Via Email. If The Delay Is Going To Be Beyond 3
Weeks, We Will Let You Know, And Will Provide You With A Special Value
Product For Your Patience.

Yes. We offer a risk free purchase . Your order is processed as soon as it is received. Once an order is processed, and in effort to get products to our customers expeditiously, we package and ship within hours. But, upon receipt,  email us at info@Jumpskin.com, or chat with us. If you are not satisfied, you may return the products within 30 days of order date. Products must be returned in original packaging including Jump’s kit box.  Upon receipt, we will issue refund. We will not accept any product return after this 30 day window. We do not provide shipping labels. Please allow up to 7 business days for your refund to appear once we processed the return.

Yes. We know that you will love Jump’s products and we fully stand behind their quality. If, however, for any reason, you don’t agree, email us at info@Jumpskin.com, or chat with us. If you are not satisfied, you may return the products within 30 days of order date. Products must be returned in original packaging including Jump’s kit box.  Upon receipt, we will issue refund. We will not accept any product return after this 30 day window. We do not provide shipping labels. Please allow up to 7 business days for your refund to appear once we processed the return. Please note, Jump skincare reserves the right to refuse returns, reshipments and refunds.

Yes. Please reach out to info@jumpskin.com within minutes of your order . From there, we will do our best to accommodate your request, however, since we ship immediately, there is no guarantee that any changes can be made once an order is placed. Upon receipt of an already shipped order, email us at info@Jumpskin.com, or chat with us. If you are not satisfied, you may return the products within 30 days of order date. Products must be returned in original packaging including Jump’s kit box.  Upon receipt, we will issue refund. We will not accept any product return after this 30 day window. We do not provide shipping labels. Please allow up to 7 business days for your refund to appear once we processed the return. Please note, Jump skincare reserves the right to refuse returns, reshipments and refunds.

Upon receipt of an already shipped order, email us at info@Jumpskin.com, or chat with us. If you are not satisfied, you may return the products within 30 days of order date. Products must be returned in original packaging including Jump’s kit box.  Upon receipt, we will issue refund. We will not accept any product return after this 30 day window. We do not provide shipping labels. Please allow up to 7 business days for your refund to appear once we processed the return. Please note, Jump skincare reserves the right to refuse returns, reshipments and refunds.

Please contact us immediately, within 48 hours receiving the order, at info@jumpskin.com. Please provide us with your order number and some photos of the damage product/s.

No worries, we are here to help you with this problem. Please contact info@jumpskin.com within 48 hours receiving the order, so that we can take care of this for you. Please provide us with your order number along with a photo of the incorrect item you received.

We know that you will love Jump’s products and we fully stand behind their quality. If, however, for any reason, you don’t agree, email us at info@Jumpskin.com, or chat with us. If you are not satisfied, you may return the products within 30 days of order date. Products must be returned in original packaging including Jump’s kit box.  Upon receipt, we will issue refund. We will not accept any product return after this 30 day window. We do not provide shipping labels. Please allow up to 7 business days for your refund to appear once we processed the return. Please note, Jump skincare reserves the right to refuse returns, reshipments and refunds.

Please allow up to 7 business days for your refund to appear once we processed the return. PLEASE BE ADVISED THAT REFUSED OR UNCLAIMED INTERNATIONAL ORDERS WILL NOT BE REFUNDED.

Give us a little bit more time. We are working as fast as we can to get your order out. Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation email after 24 hours, please contact us at info@jumpskin.com with your inquiry.

Please be assured, you will only be charged for what you purchased, if you see duplicate charges, please give it a few days and it should fall off and the issue should be rectified automatically. However if it still remains and you are positive you only placed one order, please send us an email to info@jumpskin.com with a screenshot of the duplicate charge for further assistance.

That’s easy, please log in to your account to check the status of your order. If you do not have an account, please refer to your shipping confirmation email to track your order. Or you can check  our order status at: https://www.Jumpsking.com/pages/track-my-order.

Please be super careful when entering your shipping address, Jump Skincare will not be responsible for orders sent to the incorrect delivery address provided by the customer.

That’s easy. Ten days. For domestic orders, package can only be considered lost if there has been no movement for 10 business days from the day it was shipped. Please send an email to info@jumpskin.com if your shipment shows no movement from the carrier's tracking information.

For international we cannot be responsible for lost orders.

By subscribing to one of Jump’s Auto-Delivery Subscription plans, you will receive the following benefits:

1. You save an addition 10% off the cost of an individual Pre & Post Workout Kit. 

2. Your status will change from customer to “Jump Athlete”

3. You will receive savings and promotions and special access to product drops offered only to Jump Athletes

4. You will not have to remember to re-order products and not interrupt work outs as auto-delivery will manage this for you.

5. You may cancel any future shipment at any time without penalty. (note any shipments sent prior to any cancellation notification, you will still have to pay for that)

There is currently only one auto delivery subscription plan available. It is for Pre & Post Workout Kits only and includesauto delivery every 90 days(exact shipment time may vary).

Absolutely not. You do not need to buy kits through the subscription plan. You have options and can buy a Pre & Post Workout Kit whenever you want or need a kit. There is no obligation for Auto- Delivery, it is just another alternative if you don’t want to remember to re-order when you might be running low on product.

You may cancel at any time before receiving your next order is shipped. If an order is shipped, there are no returns and you will be responsible for the payment installments related to the most recent shipment. Your cancellation will stop future shipments, those that have not shipped. You can cancel future shipments at any time without penalty, and for any reason at all. You will only be billed for orders shipped prior to your cancellation notice. Once shipped cannot be cancelled. To cancel, please contact us via Live Chat.

We will send you an email reminder 3 days before we charge your credit card and ship your next product, in case you need to cancel your subscription plan.

If your credit card or debit card is declined when we process your charge, or if your credit card has expired, we will notify you via email and not ship the product.

Once we ship your product, you cannot return it and your credit card will be processed according to your subscription plan amounts every month until your next shipment is shipped. Remember to contact us via LIVE CHAT if you want to cancel, skip or delay prior to shipment date, otherwise you will be charged for that shipment.

A Jump Athlete is anyone that has signed up for the 90 day Autodelivery Subscription plan.

A JUMP ATHLETE DERIVES THE FOLLOWING BENEFITS:

1. Your status will change from customer to “Jump Athlete”
2. You will receive 10% off the kit price by keeping your AutoDelivery plan active plus savings and promotions and special access to product drops offered only to Jump Athletes
3. You will not have to remember to re-order products and not interrupt work outs as auto-delivery will manage this for you. You can estimate the frequency of auto-delivery you need by frequency of weekly work outs – see plan descriptions.
4. You may cancel any future shipment at any time without penalty. (note any shipments sent prior to any cancellation notification , you will still have to pay for that)

First, our founders created Pre and Post workout skincare, we recognized its importance by observing athletes and how their skin is impacted by their activity. Prior to Jump, pre and post work out skincare was overlooked.

So , we know this field inside and out.

Jump is different.

Each step contains unique special ingredients that when formulated together Dr. Hacker knew he would achieve superior results specifically targeted to the needs of our athletes and their skin conditions.

Jump’s special ingredients formulated together are specifically made to contemplate the timing of use before working out, before sweating and after exhaustion, at our most susceptible time, when pores are dilated, vascularity enhanced, and skin substrate primed.

So, take a look under the hood and see if you agree.

Here are just a few of Jump’s Unique ingredients found in our pre and post workout products:

1. Arnica Extract- (Stimulating & anti-septic effect)
2. Mixed Fruit Complex of Alpha Hydroxy Acids (Naturally derived exfoliators)
3. Cucumber, Sage, Geranium & Witch Hazel Extracts- (Stimulating & toning)
4. Green Tea Extract and Vitamin A, C & E- (anti-oxidant protection)
5. Mimetic Peptides (structure and collagen)
6. Liposomes & Encapsulated Tri-peptides
7. Cross linked & Hydrolyzed Hyaluronic Acid (fibroblast )
8. Macadamia seed, Hazelenut seed & Cucumber oils (transepidermal water loss)
9. Micro-spheres Optical Diffusers (brightening)
10. Hydrolyzed Collagen & Elastin (structure)
11. Aloe Barbadensis Extract
12. Five Mineral Complex (Silicon, Iron, Copper, Magnesium & Zinc) (cell metabolism & regeneration)
13. Aloe extract (emolliency)
14. Wheat Germ Oil (softening )
15. Manuka Honey Extract (calming and conditioning)
16. Vitamin A, C & E (Anti-oxidants)
17. Jojoba, Macadamia, & Sunflower Oils-(Soothing while cleansing and exfoliating)-
18. Aluminum oxide crystals- (Exfoliate & Micro-dermabrasion)
19. Apricot Seed Powder- (Exfoliate)
20. Orange Peel Oil- (Brightening)

Yes, all products our dermatologist recommended.

We recommend storing your products in a cool dry place, away from direct sunlight and excessive heat.

Yes of course, all our products were formulated to be safe for all skin types but any ingredient in any skin care product, no matter how safe it is, can still irritate someone’s skin or cause allergy on someone’s skin if they are sensitive to that particular ingredient or combination of ingredients. So, if you have any concerns whatsoever, please do not use our products or consult your doctor with the list of ingredients found on the website before using or ordering.

Absolutely not. Nothing on this site should be construed as establishing any sort of patient physician relationship nor is this site giving any medical advice or replacing your need for a doctor, health care professional or dermatologist. Jump Skincare is not acting in that manner, nor is it representing itself as providing medical advice. Any medical or dermatologic questions you may have should be dealt with by your doctor.

Jump Skincare provides complete transparency with their products. Since Jump Skincare typically provides larger size packages to our customers, we want to help you understand cost per use that when comparing to other products or estimating true cost.

As a result , we provide the following to help our athletes understand exactly how much they are buying and how long it should last.

First, some assumptions:

1. We recommend, nor more than a pea size amount of our product be used on the skin overlying each muscle group or body area, exercised that day.

2. For simplicity, we will assume 3-4  body areas being worked out in a day.

3. A “pea sized” amount equals approximately .25 grams, .008 ounces or .23 ml. (based on Int Dent J. 2013 Dec;63 Suppl 2:25-30. How much is a 'pea-sized amount?... Jonathan Creeth 1, Mary Lynn Bosma, Katherine Govier)

4. Average person works out 3 days a week.

Answer: Based on the above assumptions, the products in your kit will last anywhere from 3 months RESTORE AND REHYDRATE) to 6 months (STIMULATE AND FLOW) , These are approximations only and not guaranteed as they will vary by individual and based on the frequency of use, size of dollops used, body and muscle mass, weight and height.

For the athlete that selects the 90 day auto delivery of the kit at approximately $89.10 every 90 days.

If you exercise daily,  than using all 4 products costs less than $1.07 per workout*.
That is less than you will pay for a Bottle of Water.

And, less than a can of Red Bull.

And much less than a small (Tall) Coffee at Starbucks.

Keeping your skin and muscles looking youthful and their best are definitely worth the $1.07 per workout.

*These are approximations only and not guaranteed as they will vary by individual and based on the frequency of use, size of dollops used, body and muscle mass, weight and height.